Privacy Policy

At Compare Payments (also “We” or “we”) our privacy obligations to you are paramount. Our privacy policy explains how we collect, store, use and disclose Personal Information in compliance with our obligations under the following: 

• The Australian Privacy Principles established by the Privacy Act 1988 (Cth)

Personal Information

To provide you with our products and services, we may need to collect Personal Information from you – identifiable information about you. When necessary, we may collect additional Personal Information to continue providing our products and services. The following are examples of Personal Information we may collect: 

• Name 

• Mailing / street address

• Email address

• Social media information 

• Telephone number and other contact details 

• Information about your business 

• Information in connection with client surveys, questionnaires and promotions

• Device identity and type, IP address, geo-location, information page view statistics, advertising data and standard web log information 

• Information about third parties

• Any other information provided by you via our online presence or otherwise required by us or provided by you 
  
  

How Personal Information is collected

Compare Payments is committed to ensuring that the information collected is complete, accurate, accessible and not subject to unauthorised access. Personal information may be collected either directly from you or from third parties where you have done the following: 

• Contacted us or provided information through the use of our website or app – i.e. partially or completed forms 

• Communicated with us via email, telephone, SMS or on any social media applications – i.e. Linkedin, Facebook or Twitter

• Used our automated or manual referral system and/ or services, respectively 

• Interacted with our site, social applications, services, content and advertising 

Please note that we may also collect Personal Information when you use or access our website / app / associated pages through the use of web analytic tools (‘cookies’) or other similar tracking technologies. 

Use of Online Tracking Technologies 

• Cookies are small files that store information on your computer, mobile phone or other device(s) that enables the creator of the cookie to identify when you have visited different sites / apps. 

The purpose of cookies is to serve relevant ads to sites / apps to visitors through third-party services, such as Google Adwords. These ads may appear on other sites / apps that you visit. 

Please note that cookies can be disabled if you wish to opt out from your information being stored. 

• Google Analytics (optional) are used to collect and process data, such as when you use third-party sites / apps. If you are interested on how Google uses your data, please see How Google uses data when you use our partners’ sites or apps 

Use of Personal Information 

We collect and use Personal Information for the following circumstances, including but not limited to: 

• Providing services or information to you, including by providing your Personal Information to third party payment services providers as a lead for the sale of any products and / or services that you enquire about through our website / app or through any other means 

• Contacting you and asking if you intend to complete any partially completed forms or information you have provided to us 

• Keeping records for our own administrative purposes 

• Providing information about you to our contractors, employees, consultants, agents or third parties to provide services to you.

• Improving and optimising our service offerings and customer experience.

• Complying with our legal obligations, resolving disputes or enforcing our agreements with third parties.

• Sending you marketing and promotional messages and other information for the purpose of direct marketing (in accordance with Spam Act 2003 Cth). We may use email, SMS, social media or mail to send you direct marketing communications. 

  
  

Please note that you can opt out from receiving marketing materials through using the opt-out facility – i.e. unsubscribe link 

• Sending administrative messages, reminders, notices, updates, security alerts and other information requested by you 

• Considering an application for employment from you 

Data Retention Policy 

We retain Personal Information for the period necessary to fulfill the purpose of collection, such as legal, accounting or reporting requirements. We would consider the nature and sensitivity of the data, potential risks of harm from unauthorised disclosure and legal obligations to determine data retention periods.

Security 

We will take reasonable steps to ensure your Personal Information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected. We use a range of administrative and technical measures to protect these systems. We do not warrant or guarantee the security of your Personal Information.

Sharing of Data 

Compare Payments may disclose your Personal Information to the following entities, including but not limited to: 

• Cloud providers

• Contractors 

• Other third parties 

These entities may either be located in Australia or overseas. Information shared is not limited to Personal Information but any such information sharing is for the purposes of providing referrals to third party payment services providers. We will take reasonable steps to ensure that any overseas transfer of information will be dealt with in a manner consistent with how we process, store or manager our own data and in any case, in accordance with Australian privacy law.

User Rights 

If you wish to request access to the Personal Information we hold about you, please contact us using the details set out below, including your name and contact details. 

We may need to verify your identity before providing you with your Personal Information. Where we are unable to provide you with the details regarding your Personal Information, we will provide an explanation. Please be aware that we deal with requests for access to Personal Information within a reasonable timeframe

We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act 1988 (Cth).

Change of Control 

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer (to the extent permissible at law) our user databases together with any Personal Information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. 

We would seek to only disclose information in good faith and where required by any of the above circumstances.

Complaints 

If you wish to complain about how we handle your Personal Information or information held by us, please contact us using the details set out below, including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable time.

Contact Us 

For further information about our privacy policy or practices, to access or correct your personal information, or to make a complaint, please contact us using the details set out below:

Email: info@comparepayments.com.au

By providing Personal Information to us, you consent to our storage, maintenance, use, and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.